Returns & Exchanges
At It's a 10 Haircare, we want you to love your locks; if you are not 100% satisfied with your purchase, we offer easy returns on products bought through our official website within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Securely pack the products in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing